Contact Us
All MachineWise products come with a lifetime warranty. For FAQs, scroll down. If you have any other questions, please complete the contact form below, or email us at admin@machinewize.com. You can also call or text 949-306-4831 during our operational hours from 11am - 7pm MST.
Please send warranties to the following address while we set up receiving at the new shop. Shipping to our new shop may result in package loss:
2328 E Van Buren St Suite 105, Phoenix, AZ 85006
Shop address:
3001 S 35th St
Suite C-1,
Phoenix, AZ 85034.
Contact form
FAQ
When do MachineWise products drop?
Wednesday at Noon (MST)! Check the MachineWise Instragram (@machinewise) or Reddit (u/machinewise) throughout the week for a teaser of what will be included in the drop. Sign up for our newsletter at the bottom of the page to never miss a drop!
What issues are covered under the MachineWise lifetime warranty?
We will correct any and all manufacturing defects, including (but not limited to) titanium anodization blemishes, sharpening defects, and machining errors.
If your balisong or any MachineWise product is in need of some care please see our Spa Service page.
Issues that are a product of poorly executed modifications are not covered under our warranty. For more information please use the contact form above or see the below tab on aftermarket modifications.
For additional information please read our Warranty and Returns policy
What MachineWise products are currently in production?
In Production Cycle: Serif, SlifT V2, Prysma V2
On Hiatus: Opus, Prysma
Discontinued: Maryn, Maryn Lite, fifT, Delta 4, SlifT V1
What are our pivots torqued to, and do we use threadlocker?
We torque our pivots to 3 N-m and do not suggest the use of threadlocker on the pivots.
Do NOT use Threadlocker on the weight system screws!
Warranty Claim Form
To submit a warranty claim please downoad the warranty doc, fill it out, and email it to admin@machinewize.com
For parts replacement and tuning services please visit our Spa Service page.