Welcome to the MW Lab

This is where support lives, handled in-house by the same crew who builds the tools. Whether it needs a tune-up or something doesn’t feel right, we’ve got you. Start with a service request or a warranty claim. We’ll sort the rest.

For anything you need

  • Warranty Claim

    If something’s wrong straight out of the box, we’ll make it right. Our lifetime warranty covers material and craftsmanship defects. Doesn’t cover wear, damage, or mods.

    File a Warranty Claim

  • Service Request

    If your knife needs a tune-up, adjustment, sharpening, or inspection then this is the place. Even the best tools wear in over time. We’ll handle it.

    Submit a Service Request

  • Care Guide

    Heirloom quality doesn’t start on the bench. It starts with you. Learn the small habits that make a big difference over time.

    Read our Care Guide