Contact Us
Have a question? Need help with an order?
Want to tell us something weird about your knife? We read it all.
The best way to reach us is by email or through the contact form.
We’ll get back to you as soon as possible, usually within 1 to 2 business days.
Email
admin@machinewise.com
Phone
(480) 969-0004
Available weekdays from 10am to 6pm (Arizona time).
Calls only. This line does not accept text messages.
Address
MachineWise
3001 S 35th St
Suite C-1,
Phoenix, AZ 85034
Contact form
FAQ
When do MachineWise products drop?
Check the MachineWise Instragram (@machinewise) or Reddit (u/machinewise) throughout the week for a teaser of what will be included in the drop. Sign up for our newsletter at the bottom of the page to never miss a drop!
What issues are covered under the MachineWise lifetime warranty?
We will correct any and all manufacturing defects, including (but not limited to) titanium anodization blemishes, sharpening defects, and machining errors.
If your balisong or any MachineWise product is in need of some care please see our Spa Service page.
Issues that are a product of poorly executed modifications are not covered under our warranty. For more information please use the contact form above or see the below tab on aftermarket modifications.
For additional information please read our Warranty and Returns policy
What MachineWise products are currently in production?
In Production Cycle: Serif, SlifT V2, Prysma V2
On Hiatus: Opus, Prysma
Discontinued: Maryn, Maryn Lite, fifT, Delta 4, SlifT V1
What are our pivots torqued to, and do we use threadlocker?
We torque our pivots to 3 N-m and do not suggest the use of threadlocker on the pivots.
Do NOT use Threadlocker on the weight system screws!
Warranty Claim Form
To submit a warranty claim please downoad the warranty doc, fill it out, and email it to admin@machinewise.com
For parts replacement and tuning services please visit our Spa Service page.