Contact Us
All MachineWise products come with a lifetime warranty. For FAQs, scroll down. If you have any other questions, please complete the contact form below, or email us at admin@machinewize.com. You can also call or text 949-306-4831 during our operational hours from 11am - 7pm MST.
2328 E Van Buren St, Phoenix AZ 85006
Contact form
FAQ
When do MachineWise products drop?
Friday at Noon (MST)! Check the MachineWise Instragram (@machinewise) or Reddit (u/machinewise) throughout the week for a teaser of what will be included in the drop. Sign up for our newsletter at the bottom of the page to never miss a drop!
What issues are covered under the MachineWise lifetime warranty?
We will correct any and all manufacturing defects, including (but not limited to) titanium anodization blemishes, sharpening defects, and machining errors. In addition, we stand by our product’s performance when used with care. We will gladly replace stripped screws and service any of our balisongs. If your MachineWise product needs any repairs, fill out the contact form above to receive instructions on sending us your balisong.
Issues that are a product of poorly executed modifications are not covered under our warranty. For more information please use the contact form above or see the below tab on aftermarket modifications.
What MachineWise products are currently in production?
In Production Cycle: Serif, SlifT V2, Prysma V2
On Hiatus: Opus, Prysma
Discontinued: Maryn, Maryn Lite, fifT, Delta 4, SlifT V1
What are our pivots torqued to, and do we use threadlocker?
We torque our pivots to 3 N-m and do not suggest the use of threadlocker on the pivots.
Do NOT use Threadlocker on the weight system screws!
Where do I go for aftermarket modification?
For any aftermarket customization services for your balisong, we recommend working with XKKnives (@XKKnives), b.a.balis (@b.a.balis) and Solaireflair (@solaireflair_balis). Knives modified by these professionals will retain their lifetime warranty.
We cannot guarantee the warranty of knives modified by unapproved businesses.
Non-permanent modification such as inserts, custom spacers and weights do not affect our lifetime warranty.
Warranty Claim Form
To submit a warranty claim please downoad the warranty doc, fill it out, and email it to admin@machinewize.com