Privacy Policy

Last updated: September 18, 2025


We’re MachineWise, a precision-driven studio designing high-performance knives and tools from our shop in Phoenix, Arizona. When you shop with us or visit our site, you’re trusting us with your personal info. We take that seriously.

This privacy policy explains what we collect, how we use it, and what your rights are.

What We Collect

When you use our website, place an order, or contact us, we may collect:
  • Contact info — name, email, phone number, shipping/billing address
  • Order info — items purchased, total amount, and order history
  • Payment info — processed securely through Shopify Payments or Sezzle (we don’t see your full credit card number)
  • Device info — IP address, browser, time zone, and cookies (for things like cart saving and site analytics)
We do not sell your personal data. Ever.

How We Use Your Info

We use your info to:
  • Process and ship your orders
  • Contact you about your purchase
  • Respond to customer support questions
  • Improve our website and services
  • Send occasional updates or drop alerts (only if you’ve opted in)

International Customers

We ship worldwide. If you’re outside the U.S., your data may be transferred and stored in the United States. By using our site, you agree to that.

Your Rights

Depending on where you live, you may have the right to:
  • Request a copy of the data we have on you
  • Ask us to delete or correct your data
  • Opt out of marketing emails at any time
To make a request, email us at admin@machinewise.com

Data Storage

We keep order and account info for as long as needed to fulfill orders, provide support, and comply with our legal obligations. After that, it gets securely deleted.

CCPA & GDPR

If you’re a resident of California or the European Union, you have the right to:
  • Know what personal data we collect and why
  • Request a copy or deletion of your personal data
  • Opt out of the sale (we don’t sell it, so you’re good there)
To exercise these rights, just email us: admin@machinewise.com

Security

We take precautions to protect your data, including secure payment processing, HTTPS encryption, and limiting access internally. But no system is 100% bulletproof — please shop wisely and reach out if you ever have concerns.

Third-Party Services

We use trusted third parties to help run our shop:
  • Shopify (website and checkout)
  • Sezzle (buy now, pay later)
  • Shipping providers (like USPS, UPS, etc.)

They may collect or store some info as needed to fulfill orders. We don’t control their privacy policies, but we choose providers carefully.

Questions?

Reach out anytime:
admin@machinewise.com